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Welcome and thank you for shopping at Affordable Mobility.
Delivery Costs - Furniture
Furniture orders over £400 excluding VAT are FREE for delivery but below £400 our furniture delivery charge is £45 per order (mainland UK only). If at all possible we are happy to deliver to the location in the property that the item is intended for, however, if we use couriers for furniture deliveries, this service will not be available.
Delivery Costs - Smaller Items
Delivery costs are £4.20 for smaller items no matter how many items you order; (not including furniture) however delivery is FREE for small orders over £60.
Delivery to Store
You may collect your item for free if you request store collection. Please do email or call us if you require your item being delivered to 40 York Street, Clitheroe, BB7 2DL for your free collection.
Furniture Delivery Times (Chairs, Beds and Sofas etc)
Furniture delivery will be delivered to your home within 15 working days. If your order consists entirely of furniture items and they are in stock then you will be offered a delivery date within 10 working days. Our courier will ring you directly to arrange a time and date for delivery with you. You must supply us with a landline and mobile number so we can pass these details to the courier company. If you have any queries about your delivery then call us on: 01200 444254.
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 15 working days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. We will contact you if your order will not be fulfilled within this time. In the unlikely event we are unable to supply the product ordered, we will advise you as soon as is possible.
Note: Furniture delivery is only to mainland UK and is sent with a reputable courier company.
Small items Delivery Times
Small items are usually delivered on week days only, between 9am and 5pm and a signature is usually required. For certain areas such as Scottish Highlands, delivery could take slightly longer.
Orders placed before 12 noon are processed the same day and we aim to get your goods to you with 4 - 5 working days, however delivery times cannot be guaranteed.
Were also happy to arrange a delivery to your place of work or to a neighbour’s home if you prefer, but a signature is still required. We will always aim to deliver within 4 - 5 working days, subject to availability, but please allow 28 days in exceptional circumstances. We will always contact you if there is a problem with your order.
You may e-mail us at enquiries@affordablemobility.co.uk for specific delivery dates and where possible we will let you know what day to expect your package. We are sorry that Affordable Mobility cannot change a delivery address once the item has been despatched.
Please note that if a package is delivered to the designated address and no-one is there to sign for the package then the delivery charge is still made and a further charge may be made for the package to be resent. If it’s not possible for someone to be in during delivery and you have somewhere secure where the package could be left, at your risk, please contact us and the information will be treated with the utmost security.
Note: We will only deliver batteries and furniture to Mainland UK.
Mixed orders
Mixed orders (furniture and small items) may be delivered as two separate orders. However, you will only be charged once for delivery. Occasionally we send out small items in more than one delivery.
Amended Orders
If you are amending your order, please be aware that your delivery time and the price you have been quoted may change as a result. Our Team will advise you of this when you call.
Damages - Furniture
If your package arrives damaged/broken please advise us immediately, noting the time and date the package arrived. You must keep the damaged/broken package for us to inspect. You will not be charged for the collection of the broken/damaged package and a replacement will be re-sent at our cost. You may be contacted at a further date to confirm details or provide further information in relation to the damaged item/s. Please note that you MUST let us know within 24 hours of receiving the package giving all the required/relevant information.
If your item arrives with the packaging damaged please note this on the drivers delivery note.
Please also ask the driver to wait until you have inspected the goods and do not under any circumstances sign to say the goods are in good condition and if the driver says he can not wait for inspection either refuse delivery or write down on the delivery note that the goods were accepted without the chance to check them and that the item may be damaged.
Breakages - small items
If you package arrives damaged/broken please advise us immediately, noting the time and date the package arrived. You must keep the damaged/broken package for inspection. You will not be charged for the collection of the broken/damaged package and a replacement will be re-sent at our cost. You may be contacted at a further date to confirm details or provide further information in relation to the damaged item/s. Please note that you MUST let us know within 24 hours of receiving the package giving all the required/relevant information.
Exchanges and returns
Once you’ve taken satisfactory delivery of items, refunds or exchanges can only be made in accordance with your legal rights. Terms and Conditions do not affect your legal rights.
If you are not happy with your purchases for any reason, then please contact us on 01200 444254, within seven days of receiving your purchases, and provided they are returned in their original condition and packaging we will give you a full refund excluding the delivery charge. For some smaller items we may provide you with Gift Vouchers.
Please note that the delivery charge on the original order is non-refundable and that goods are returned at your own cost.
We’ll give you a full refund if you change your mind before delivery. But if you’ve already received delivery of your items, we will deduct a collection charge (up to £99) for furniture items if we come and collect them, or you may arrange the return of your items yourself at your cost.
Refunds will only be processed once the items have been checked. You will be required to keep the item in a re-saleable condition. This does not include be-spoke items which cannot be returned.
Please remember, all furniture returns must be made within 28 days and smaller items within 7 days, they must not have been used and returned in their original or similar quality packaging. Your statutory rights are unaffected.
We recommend that you obtain a certificate of posting when you return your parcel. These are available free at the post office and will enable us to action your refund should your parcel be delayed or lost in the post.
Please remember that you are responsible for the return delivery costs of all items to be returned should you wish to return them for any reason.
Exceptions to the Returns Policy
The following are not included in our standard returns policy.
A non-refundable collection charge of upto £99.00 will be applied to large furniture items if delivery is refused, or collection is requested, unless the product is faulty or does not fit the description given.
No refunds or exchanges can be given on items made to your specification, such as chairs, unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons, certain items, cosmetics and grooming products, footwear, mattresses, divans, duvets and pillows cannot be returned if unwrapped unless faulty. Self assembly furniture cannot be returned part assembled. Perishable items cannot be returned. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Gift cards/vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition will not be credited unless they are faulty.
Bespoke Returns
Products made to order can only be returned if faulty or not made to the specification given. If you wish to arrange for goods to be returned, please contact customer services on: 01200 444254. If the products are considered faulty by Affordable Mobility we will at our discretion either rectify the problem or offer a full refund and you will incur no return postage costs. If the returned goods are found not to be faulty a fee for carriage will be charged at up to £99 per order (to include collection and re-delivery) and the goods will be returned to you with no credit being made to your account or refund given.
Furniture Returns - Non Faulty Goods
If you decide to return your goods to us we do reserve the right to charge you up to £99.99 for collection. Refunds can only be made by the same method used for purchase.
If for any reason you need to return an item you have 28 days from date of receiving delivery. Please call the customer help line (01200 444254) and advise a member of our team that you wish to return the product and the reason for return. We will then organise for the goods to be collected by our courier. The charge for collecting goods is up to £99.99 which reflects the true cost of collection.
Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. Your legal rights are not affected.
Furniture Returns - Faulty Goods
Notwithstanding our Delivery condition above if, after the goods have been delivered, you find a fault; we reserve the right to request that the following steps are complied with:
- you provide written notice of the defect to us and/or telephone us quoting your order reference number within 7 days of discovering the defect ; and
- you allow us to provide an engineer, you will be contacted to arrange a house visit to inspect the goods and confirm the fault or if asked by us we will arrange for the goods to be collected from you and returned Affordable Mobility at the our expense for the examination to take place there.
Upon confirmation from the engineer that there is fault, and the goods do not conform to the contract, we shall at our option repair or replace such goods (or the defective part) or refund the price of such goods, whichever is considered to be economically viable by Affordable Mobility
Affordable Mobility shall not be liable for the goods if you continue to use the goods after giving such notice to us; or alter or repair the goods without the written consent of Affordable Mobility.
To resolve your problem with regard to Faulty products please contact one of our helpful and friendly customer service team on 01200 444254 who will be happy to resolve your problem as quickly and efficiently as possible with the minimum disruption possible.
When do I get my refund once I’ve returned an item?
Please allow us at least 14 days to process your refund once we’ve received your goods. The refund will be credited in the same way that payment was made, i.e. if you paid by credit or debit card the refund will be credited to that particular card and if you paid by cheque we will return a cheque. We also reserve the right to make refunds in another way if it is more appropriate to do so.
Refunds of returned products lost in transit will not be considered.
Customer Services
If you have an order query please Email Us Here or call us on 01200 444254 Monday to Friday 9am - 5pm, Saturday 9am - 1pm.
Please note telephone calls may be recorded for training and quality purposes.
Affordable Mobility
40 York Street
Clitheroe
BB7 2DL |
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