• Free UK delivery over £30

  • Online VAT Exemption

  • Over 50 Years Experience

Shipping and Returns

Welcome and thank you for shopping at Affordable Mobility.

Delivery Costs

Delivery is to Mainland UK only and excludes Scottish Highlands. If you are outside this area please call or email for delivery costs.

Delivery costs are £4.50 for smaller items no matter how many items you order, however delivery is FREE for orders over £150.

Collect from Store

You may collect your item for free if you request store collection. Please do email or call us if you require your item being collected from 40 York Street, Clitheroe, BB7 2DL.

 

Delivery

Small items are usually delivered on week days only, between 9am and 5pm and a signature may be required. For certain areas such as Scottish Highlands, delivery could take slightly longer.

Orders placed before 12 noon are processed the same day and we aim to get your goods to you with 3 - 5 working days, usually quicker if we can, however delivery times cannot be guaranteed.

We are also happy to arrange a delivery to your place of work or to a neighbour’s home if you prefer, but a signature may still required. We will always aim to deliver within 3 - 5 working days, subject to availability, but please allow 28 days in exceptional circumstances. We will always contact you if there is a problem with your order.

You may e-mail us at enquiries@affordablemobility.co.uk for specific delivery dates and where possible we will let you know what day to expect your package. We are sorry that Affordable Mobility cannot change a delivery address once the item has been despatched.

Please note that if a package is delivered to the designated address and no-one is there to sign for the package then the delivery charge is still made and a further charge may be made for the package to be resent. If it’s not possible for someone to be in during delivery and you have somewhere secure where the package could be left, at your risk, please contact us and the information will be treated with the utmost security.

Amended Orders If you are amending your order, please be aware that your delivery time and the price you have been quoted may change as a result. Our Team will advise you of this when you call.

Breakages If your package arrives damaged/broken please advise us immediately, noting the time and date the package arrived. You must keep the damaged/broken package for inspection. You will not be charged for the collection of the broken/damaged package and a replacement will be re-sent at our cost. You may be contacted at a further date to confirm details or provide further information in relation to the damaged item/s. Please note that you MUST let us know within 24 hours of receiving the package giving all the required/relevant information.

Exchanges and returns Once you’ve taken satisfactory delivery of items, refunds or exchanges can only be made in accordance with your legal rights. Terms and Conditions do not affect your legal rights.

If you are not happy with your purchases for any reason, then please either contact us on 01200 444254 or email us at info@affordablemobility.co.uk, within fourteen calendar days of receiving your purchases, and provided they are returned in their original condition and packaging we will give you a full refund excluding the delivery charge.

For some smaller items we may provide you with Gift Vouchers.

Please note that the delivery charge on the original order is non-refundable and that goods are returned at your own cost.

We’ll give you a full refund if you change your mind before delivery. But if you’ve already received delivery of your items, you may arrange the return of your items yourself at your own cost, or we can arrange collection but we will deduct a collection charge.

Refunds will only be processed once the items have been checked. You will be required to keep the item in a re-saleable condition. This does not include be-spoke items which cannot be returned.

We recommend that you obtain a certificate of posting when you return your parcel. These are available free at the post office and will enable us to action your refund should your parcel be delayed or lost in the post.

Please remember that you are responsible for the return delivery costs of all items to be returned should you wish to return them for any reason.

Exceptions to the Returns Policy

The following are not included in our standard returns policy.

No refunds or exchanges can be given on items made to your specification, such as chairs, unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons, certain items, cosmetics and grooming products, footwear, mattresses, divans, duvets and pillows cannot be returned if unwrapped unless faulty. Perishable items cannot be returned. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Returned items which are not in new or unused condition will not be credited unless they are faulty.

When do I get my refund once I’ve returned an item?

Please allow us at least 14 days to process your refund once we’ve received your goods. The refund will be credited in the same way that payment was made, i.e. if you paid by credit or debit card the refund will be credited to that particular card and if you paid by cheque we will return a cheque. We also reserve the right to make refunds in another way if it is more appropriate to do so.

Refunds of returned products lost in transit will not be considered.

Customer Services

If you have an order query please Email Us Here or call us on 01200 444254 Monday to Friday 9am - 5pm, Saturday 9am - 1pm.

Please note telephone calls may be recorded for training and quality purposes.

Affordable Mobility

40 York Street

Clitheroe

BB7 2DL